Traditional Desktop Support
Windows & Mac
Long & Short-Term Engagements
WHAT'S UNIQUE ABOUT OUR HELP DESK SUPPORT?
Our Desktop Engineers are Tier 3 & Tier 4 Engineers.
Our competitors use tier 1 & 2 support. Why do you care? Our desktop support engineers have at least 7 years of server & networking experience & training. We don't escalate tickets, we solve desktop issues quickly. Your employees get back to work quickly, with less disruption & resulting in greater productivity.
Our clients are happier with quick problem resolution, & no time-consuming problem escalation.
The majority of our desktop support is onsite, at your offices or facility. We believe there is value with onsite support, so our engineers can see, first-hand, the problems that your users are experiencing. We also offer remote support for emergencies that must be addressed immediately.
We have a ticketing system that the majority of our clients utilize, however we also use our clients' internal ticketing systems. It's simply our clients' preference. The majority of our clients prefer to utilize our onsite support hours, minimizing remote support. Unless it's an emergency, it's an efficient method to control costs.
Our desktop support is completely flexible - there is no long-term commitments. There may be times when more or less desktop support is required. Just a phone call to our office can increase or decrease coverage.
Our goal is to provide the best desktop support experience for your users, while keeping costs down.
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