inSync Computer Solutions managed IT support model is unique in our industry. Our contracts are all inclusive & includes upgrades, onsite & off hours IT support. We avoid "surprise" invoices by meeting all of your budgetary & business requirements within the scope of a single contract.
We tailor our services to fit your business needs, & use your current hardware & software solutions unless they're end of life. We don't host any of your applications, including email, because we feel it is in your best interest to remain independent from us, your MSP.
Our company employs best-in-class IT support engineers that reside throughout Southern California. We invest in our engineers which results in a talented team of engineers with very little turnover and, for our clients, provides consistent, uninterrupted IT support.
Our goal is to have long-term, mutually beneficial relationships with all of our clients. And we accomplish that with honest & transparent business transactions, while protecting & securing your IT environment.
What is unique about our IT support:
Every engagement starts with a free IT evaluation.
A high level audit to understand the strengths & weaknesses of your current environment, & proposals to address concerns.
The majority of our IT support is onsite, at your business location(s).
Being onsite allows our engineers to see problems first-hand that your users are experiencing & to solve technical issues quickly.
A dedicated resource - a senior engineer - is assigned to every client.
The engineer chosen has a skillset that is closely aligned with your IT environment, & becomes the expert on your IT infrastructure, & helps build valuable relationships with your decision makers & staff.
We build strong, mutually beneficial relationships with our clients.
And we do it the old fashioned way by providing personalized service, transparent business practices, excellent technical support, & always keeping our word.
All of our desktop support is provided by tier 3 & 4 engineers.
Solving desktop support tickets quickly, without escalating tickets to more advanced engineers, saves our clients time, money & frustration, increasing productivity.
Our engineers work together, as a team, to solve difficult to diagnose problems.
Our IT engineering team is smart, experienced, & excellent problem solvers.
And we add value by always looking out for your bottom line.
Avoiding expensive, big ticket mistakes by forecasting the anticipated expense of our proposed solutions.